Amber Hour helps people make the most of life’s in-between moments with a good drink at a great local spot.

It’s about encouraging people to pause, connect, and discover venues they might not have found otherwise. At the same time, it gives local craft drink venues a new way to get noticed and bring more people through the door.

Not at all! While we’re proud to have loads of great breweries on board, Amber Hour also features distilleries, cideries, and other venues offering all kinds of craft drinks such as cocktails and wine. There’s something for everyone.

Just download the Amber Hour app and choose the credit pack that suits you. There are two options:

• Light: 3 drink credits/month for $4.99/month
• Premium: 8 drink credits/month for $7.99/month

It’s simple - just open the Amber Hour app, tap Grab a drink, select the Crafter you’re at, and confirm your credit. You can use one credit per venue each month (see ‘What can I use drink credits for?’ below).

There’s a 2-hour gap between redemptions, so settle in, enjoy the moment, and make that hour count.en show the confirmation screen to bar staff and enjoy your drink.

Each venue decides what your credit gets you - it’ll be listed in their profile in the app. Most offer one of two options:

• A complimentary house drink
• 2 for 1 drinks (you’ll pay for the more expensive drink)

• Breweries, cideries & craft venues: A complimentary schooner from the core range, or 2 for 1 drinks from the full range
• Distilleries: A complimentary mixed drink (like a gin & tonic), or 2 for 1 mixed drinks
• Wineries: A complimentary house wine or 2 for 1 glasses or tasting flights

Your drink credits refresh every month, based on the day you first joined.

Not sure when your next top-up is? Just open the app, head to More > Drink & venue history, and you’ll see the exact date listed under your remaining credits.

Amber Hour is designed to help you discover new places rather than just stack drinks at the same bar. You can use one credit per venue each month, so you’re encouraged to slow down, spread your visits out, and enjoy each stop along the way.

It also helps our partner venues manage flow, supports a more relaxed experience, and encourages thoughtful drinking instead of racing through your credits.

One credit, one venue, one proper pause. That’s the idea.

You can use your drink credits during a venue’s regular opening hours, with a couple of exceptions. Credits aren’t valid at off-site events like craft beer festivals, and some venues may choose not to accept credits during their own happy hour. We recommend checking with staff before ordering, just to be sure.

The goal is to keep things easy and fair for both you and our Partners.

Absolutely! Your credits work anywhere Amber Hour does. It’s a great way to discover new spots while you’re travelling.

Here are a few things to check:

1. Have you picked a credit pack yet?
   You’ll need an active Light or Premium plan to access drink credits. Just head to the app’s Home screen to get started.
2. Have you already used a credit at this venue this month?
   Credits are limited to one per venue per month - you’ll be able to redeem there again once your credits reset.
3. Did you redeem a credit in the last 2 hours?
   There’s a 2 hour pause between redemptions to help you enjoy the moment and not rush between spots.
4. Out of credits for the month?
   Your credits reset every month. To see your reset date, go to More > Drink & venue history in the app.

Sometimes it just needs a quick refresh to load any new venues. Please fully close and reopen the app.

Each Amber Hour plan is linked to one account on one device, so it can’t be shared between people. That said, if you’re redeeming a 2 for 1 offer, go ahead and share that second drink with someone. That’s what it’s all about!

Yes, but please note we are unable to refund unused portions of your subscription. You can manage your subscription via your App Store or Google Play account.

Yes, but any changes will take effect from your next billing cycle, not straight away. You can manage your subscription via your App Store or Google Play account.

If your venue serves locally-made craft drinks, we’d love to hear from you! Bars, restaurants, breweries, distilleries, wineries - if you’re supporting Australia’s craft drinks scene, you’re likely a great fit.

Keen to chat? Reach out at [email protected] and we’ll get the ball rolling.

It’s easy to join Amber Hour as a Partner - no fees, no contracts, and no extra tech needed.

Once you confirm you’d like to join we’ll create your venue profile in the app and share it with you for review. You just need to let your bar staff know how it works (we’ll give you a quick guide to make that simple).

As a Partner you can expect:

• More people through the door
• Promo across our channels
• Opportunities to be featured in campaigns and content

There’s no fee to be part of Amber Hour. All we ask is that you honour one drink offer per user per month - either a complimentary drink or a 2-for-1, depending on what you choose to offer (see ‘What drink offers can we provide through Amber Hour?’).

That’s it. No hidden costs, no lock-ins - just more people discovering your venue.

Not much at all - we’ve designed Amber Hour to be super easy for venues.

When someone uses a credit, they’ll redeem it under your venue’s name in the app and show the confirmation to your bar staff. Staff just need to check it’s been redeemed correctly, then serve the drink. We’ll give you a quick guide to share with your team so everyone’s across how it works and there’s no confusion at the bar.

Just let us know if anything changes and we’ll keep your profile up to date.

You’ve got a couple of options, and we’ll work with whatever fits your venue best:

1 Complimentary House Drink

• Beer or cider: 1 schooner from the core range
• Spirits: 1 mixed drink (e.g. gin & tonic)
• Wine: 1 glass of house wine

2 for 1 Drinks

• Beer or cider: Full range included (though you can exclude high-cost or limited releases if needed - just let your staff know)
• Spirits: 2 for 1 mixed drinks
• Wine: 2 for 1 glasses of wine

Other Offers

Amber Hour tracks all redemptions through the app, so there’s no need for any extra admin on your end.

That said, how you handle it at the bar is totally up to you - whether that’s running it through the till as a promo, recording it as wastage, or something else. Just make sure your bar staff are across your preferred process.

At the moment there’s no option to turn off the app during peak times - we want to make sure users always get value from their drink credits.

If your venue’s full or bookings are required, Members will be treated like any other guest - they’ll just need to wait or come back another time.

Feel free to let us know if you’d like to note capacity limits in your profile.

Absolutely! Lots of people browse the Amber Hour app to discover great local spots, even if they haven’t added drink credits yet. It’s a great way to get your venue in front of new faces, no matter how they’re using the app.

Amber Hour drinkers are people who genuinely enjoy great venues and quality drinks. If they’re having a good time, chances are they’ll stay for another round or grab something to eat.

We also limit redemptions to one every two hours, which encourages users to settle in and enjoy the venue rather than hop from place to place.

If you’d prefer a 2 for 1 offer instead, just let us know and we can update your listing.

Yes. If Amber Hour’s not the right fit for your venue, just let us know and we’ll deactivate your profile - no hard feelings.