The Amber Hour app motivates people to explore craft drink venues across Australia whilst serving as an opportunity for these venues to benefit from additional exposure.

No! Although we are pleased to have many breweries across Australia on our platform, we also have plenty of distilleries, cideries and other venues where Members can enjoy a variety of craft drinks.

It’s super easy to become an Amber Hour Member! Download the Amber Hour app and ‘Subscribe’ to access Premium content. We have two membership options: 1 month ($12.99 per month) and 1 year ($99 per year). Memberships are auto-renewable, so you don’t have to worry about extending your membership if you are loving the experience.

Amber Hour Premium Members get 6 drink credits per month + other exclusive deals to enjoy at Crafters all around the country (T&Cs apply).

Amber Hour Members can redeem 1 credit per Crafter venue per month (see ‘What are drink credits valid for?’ below).

You simply need to click ‘Grab a drink!’ within the Amber Hour App, tap on the Crafter’s name and confirm the redemption, then show bar staff the confirmation screen. Your available credits will reduce by 1 and you will need to wait until your credits reset to 6 for your next monthly cycle before you can redeem another credit at that same venue.

There is a 2 hour time delay between credit redemptions so sit back, relax, and enjoy the Crafter you’re currently visiting!

Each Crafter’s profile states what you can redeem as the drink credit. Crafters may choose to offer 1 complimentary drink or Buy 1 get 1 complimentary drink.

The following are general guidelines, but we always recommend checking a Crafter’s profile as their offer may differ.

• Breweries, Cideries & Craft Venues: 1 complimentary Schooner from the core range or Buy 1 get 1 from the full range
• Distilleries: 1 complimentary mixed drink (e.g. Gin & Tonic) or Buy 1 get 1 mixed drink

Your drink credits refresh every 30 days. If you join on the 14th of the month, your credits will reset to 6 on the 14th the next month. If you join on the 30th or 31st, you may see some slight variation depending on how many days are in a given month.

The Amber Hour App will tell you when your drink credits are due to refresh. Visit the ‘More’ tab (at the bottom) then tap ‘Drink & venue history’. Under your remaining drink credits you will see “Your drinks top up again on __.”

Amber Hour is designed to encourage our Members to explore different venues rather than sticking to the same routines. We want you to enjoy your drinks throughout the month, savouring each one in a memorable, relaxed setting - not rushing to use them all in one night.

We believe craft drinks are best enjoyed in a laid-back social atmosphere, whether you’re out with family or catching up with mates. By spreading out your visits, you get to experience a variety of venues and bevies that make Australia’s craft drinks scene so amazing.

To support this, we limit credit redemptions to help our Crafters manage demand, encourage you to explore new places, and foster responsible drinking. We also hope you’ll continue to support our Crafters by purchasing additional drinks or food after enjoying your complimentary bevie.

Credits can be redeemed at any time during regular opening hours at an Amber Hour Crafter, but not at special events off site, such as craft beer festivals.

Absolutely! We encourage you to check out Crafters on the Amber Hour app when travelling interstate.

Firstly, you will need to be an Amber Hour Premium Member to access drink credits. Simply tap ‘Subscribe’ on the Home page to get started.

Secondly, are you trying to redeem a credit at a Crafter you’ve already redeemed at during your current 30-day membership cycle? If so, you’ll need to wait for your credits to reset. You can redeem once per month at any Crafter venue.

Thirdly, have you redeemed in the last 2 hours? You can only redeem once per 2 hours.

Lastly, have you already used up your drink credits for the month? Your credits will reset every 30 days. You can check when your credits will renew in More > ‘Drink & venue history’.

We are often adding new Crafters to our app, so the first step would be to fully close your app and reopen it. All new Crafters should now be displayed. If not, try updating in the app store or reinstalling the app.

Still not working for you? No worries, just send us an email at [email protected].

No, each Amber Hour membership is tied to a specific device and cannot be shared between couples, families, or friends. However, if you’re redeeming a Buy 1 get 1 offer then feel free to share that second drink with someone!

Yes, but please note we are unable to refund unused portions of your membership.

You can manage your membership via your App Store or Google Play account.

Does your venue offer locally-produced craft drinks? Then yes! Bars, restaurants, etc. are welcome to join so long as they support Australia’s craft drinks industry - please get in touch at [email protected] so we can chat about it.

Becoming an Amber Hour Crafter is super easy. There are no fees or lock-in contracts required and no need for any additional systems or technical equipment.

We’ll set up your Crafter profile on our app and share it with you so you can advise of any changes. We simply ask that you help inform your bar staff of how our partnership works (we will supply some info you can share with them).

Aside from increased traffic through your door, other benefits of being a Crafter include promotion across Amber Hour’s platforms as well as opportunities to participate in other campaigns we run.

If you would like to become a Crafter, flick us an email to [email protected].

Your cost for being involved is simply 1 complimentary drink per Member visit per month (see ‘What offers can Members redeem at our venue?’. No hidden fees here!

Not much! The Member will redeem the credit under your venue’s name within the app and show your bar staff the confirmation. Your bar staff just need to check the credit was redeemed under your venue’s name, then pour the drink. We ask that you please keep all bar staff informed about Amber Hour to avoid any awkwardness when a Member comes in to redeem a drink credit.

You will need to let us know of any changes to your profile to keep it updated.

You can choose to offer either 1 complimentary drink or Buy 1 get 1 complimentary drink.

1 complimentary drink

Buy 1, get 1

Other offers

All redemptions are tracked in Amber Hour’s system, but it’s up to each venue if they choose to run it through the till as a promo, record it as wastage, etc. Please communicate this with your bar staff.

At this time we do not offer the ability to turn off the app during peak periods in order to ensure we are providing full value to our paying Members. If your venue is at capacity then our Members simply cannot enter, just like any other visitor to your venue.

You bet! Many people use our app to learn about great venues in their area even if they aren’t subscribed and accessing drink credits.

Our Members are people who appreciate quality venues and craft drinks, so if they’re enjoying themselves, there’s every reason for them to stay, order more, and continue the experience. We work hard to cultivate a respectful community where Members genuinely appreciate the value of what each venue offers. Additionally, our model is built to promote longer visits. By limiting the redemption of credits to once every two hours, we encourage Members to settle in, explore the venue, and spend more on food or additional drinks.

‘Buy 1 get 1’ will always be available as an option, you just need to let us know if you wish to update your offer.

Yes. If Amber Hour isn’t right for you, no worries. Just let us know and we will deactivate your profile.