We've compiled a list of the most common questions we get asked.
If you can't find the answer to your question here, please get in touch.

Amber Hour gets people out trying different places and exploring beyond their same ol’ local pub. Australia has an incredible craft beer, spirits and cider scene and we want to encourage more people to get around it. Further to this, Amber Hour serves as an additional opportunity for breweries, distilleries, cideries and other crafty venues to reach a wider audience and pull in additional sales.

It’s super easy to become an Amber Hour Member! Download the Amber Hour App and ‘Subscribe’ to access Premium content. We have two membership options: 1 month and 12 months. Memberships are auto-renewable, so you don’t have to worry about extending your membership if you are loving the experience.

Amber Hour Premium Members get 6 drink credits per month to use at Crafters all around the country, as well as other exclusive perks, giveaways and events (T&Cs apply).

Being an Amber Hour Crafter is super easy. There are no fees or lock-in contracts required and no need for any additional systems or technical equipment.

We’ll set up your Crafter profile on our platform. We simply ask that you help inform your bar staff of how our partnership works (we will supply a guide you can share with them).

Aside from increased traffic through your door, other benefits of being a Crafter include exclusive advertising across Amber Hour’s platforms as well opportunities to participate in other promotions we run.

If you would like to become a Crafter, flick us an email to [email protected].

Amber Hour Members can redeem 1 complimentary drink per venue per month (see ‘How can Members use their drink credits?’ below).

A Member simply needs to click ‘Grab a drink!’ within the Amber Hour App, tap on the venue’s name, then confirm the redemption. Bar staff simply need to check that the credit was redeemed under their venue’s name. The Member’s drink credits reduce by 1 and they no longer have the ability to redeem a credit at that venue. Credits reset to 6 every month and Members can then redeem at venues they redeemed at the month prior.

Members are restricted from redeeming credits within 2 hours of each other, encouraging them to relax and make additional purchases.

Each Crafter’s profile states what you can redeem as the drink credit.

The following are general guidelines, but we always recommend checking as a Crafter’s offer may be different:

  • Breweries, Cider Houses & Craft Venues: 1 Schooner from the core range
  • Distilleries: 1 mixed drink (e.g. Gin and Tonic)
Members can redeem one credit per venue, per month. Once credits reset after 30 days, Members are welcome to return to their favourite Crafters and redeem once again.

Members are also limited to redeeming once every two hours. This is to encourage Members to remain at a Crafter venue to enjoy the experience, rather than bar-hopping to get free drinks.

Your drink credits refresh every 30 days. If you join on the 14th of the month, your credits will reset to 6 on the 14th the next month. If you join on the 30th or 31st, you may see some slight variation depending on how many days are in a given month.

The Amber Hour App will tell you when your drink credits are due to refresh. Visit the ‘More’ tab (at the bottom) then tap ‘Drink & venue history’. Under your remaining drink credits you will see “Your drinks top up again on __.”

Amber Hour is built on the premise of pushing people out of their routines, and getting them to try new things. We want our Members to use all their credits over the course of the month, but not rush out and burn them all up in one hazy, hard-to-remember night.

We believe craft drinks are best enjoyed in a relaxed social setting where you get to have a fun time out with your family or a session with your mates whilst trying different craft beer, spirits and cider along the way. We also want to encourage people to branch out from their usual stops and try many of the places that contribute to Australia’s trendy and exciting craft drink scene.

To achieve this, we maintain certain limitations on our credit redemptions, both to help keep our Crafters from being overrun and to encourage our Members to get out and try different places, support Crafters by purchasing an additional drink or food after redeeming their complimentary bevie, and, of course, to drink responsibly.

Credits can be redeemed at any time during regular opening hours at an Amber Hour Crafter, but not at special events off site, such as craft beer festivals.

Firstly, you will need to be an Amber Hour Premium Member to get access to drink credits and be able to redeem. To do this, simply hit ‘Subscribe’ on the Home page.

Secondly, are you trying to redeem a credit at a Crafter you’ve already redeemed at during your current 30-day membership cycle? If so, you’ll need to wait for your credits to reset. Members can redeem once per month at any Crafter venue.

Thirdly, have you redeemed in the last 2 hours? You can only redeem once per 2 hours, encouraging you to stick around and support the Crafters.

Lastly, have you already used up your drink credits for the month? Your credits will reset every 30 days. You can check when your credits will renew in the Account page under ‘Drink & venue history’.

Still having issues? Please email us at [email protected] and we’ll have a look as soon as we can!

We are often adding new Crafters to our app, so the first step would be to fully close your app and reopen it. All new Crafters should now be displayed. If not, try updating in the app store or reinstalling the app.

Still not working for you? No worries, just send us an email at [email protected].

You can manage your membership through your Google Play or Apple Pay subscriptions.

No, each Amber Hour membership is tied to a specific person and cannot be shared between couples, families, or friends.

Absolutely! We encourage our Members to check out Crafters when travelling interstate in areas where Amber Hour is active.

We look forward to having a positive impact on local tourism with the goal of operating in all Aussie states and territories.

Our Members specifically seek great experiences and if a venue is providing that, why wouldn’t they hang around? Feedback from our Crafters thus far has been positive and we continuously encourage a respectful community between our Members and Crafters.

In addition, we target a spending-orientated audience, not deal-seekers. Our marketing and business model support this approach, including the limitation of not allowing Members to redeem credits within two hours of each other, encouraging them to stay at your venue for longer.

Definitely! If Amber Hour isn’t right for you, then no worries. Just give us a call and let's chat about it.

Definitely not! Although we are pleased to have many breweries across Australia on our platform, we also have plenty of distilleries, cideries and other venues where you can enjoy a variety of craft drinks, including cocktails.